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LINC is Hiring!

Living Independence Network Corporation

Independent Living Specialist (IL Specialist) Position
Hours: 40 Hours per week
Pay Range: $14.65- $19.00
Supervisors: Community Resource Director

Position Objective

The Independent Living Specialist will be responsible for managing LINC’s relationship with consumers, community members, provider agencies, and outside organizations to provide exceptional customer service by utilizing excellent, in-depth knowledge of LINC’s programs as well as team members within the organization. The Independent Living Specialist will excel in promoting personal choice and the independent living philosophy. The Independent Living Specialist will contribute to a positive working environment by providing meticulous attention to detail, a readiness to help others (in and outside of the office), and a willingness to do what needs to be done. The Independent Living Specialist will have a strong commitment to LINC’s mission and values.


 Information and Referral

  • Provide information and referral service to people with disabilities and the community at large
  • Develop and maintain appropriate referral and resource lists in accordance with LINC policy and program procedures
  • Attention to data accuracy to ensure the information provided to community members is accurate and up to date
  • Process data entry required in accordance with LINC policy and program procdure


  • Provide education to people with disabilities, other agencies, and the general public on disability related services, programs and issues, Independent Living Philosophy, and LINC programs
  • Participate in coalitions and boards as approved by supervisors to advance awareness of Independent Living Philosophy and LINC programs and services
  • Identify opportunities to collaborate with outside agencies to advance awareness of Independent Living Philosophy and LINC programs and services


Customer Service

  • Create an environment that promotes self direction and encourages participants to achieve their desired level of independent living through providing a positive, helpful, and courteous experience in all interactions with LINC
  • Help promote a positive relationship between community members and LINC team members
  • Demonstrate quality customer service while addressing participant inquires over the phone and in person
  • Address community member inquiries and questions in a timely, accurate, and considerate manner according to LINC policy and program procedures
  • Work closely with all LINC team members to provide a quality participant experience across programs
  • Coordinate and provide comprehensive independent living skills evaluations to determine environmental, function, and community barriers and recommend strategies for reducing or eliminating these barriers Advocacy and Peer Support
  • Coordinate and provide individual and systemic advocacy services
  • Coordinate and provide peer support services


Other Duties

  • Have good knowledge of all LINC programs and services to provide information and referral services
  • Maintain a positive and open dialogue with team members and Supervisors
  • Must have a working knowledge of computers and computer programs as job duties require
  • Have good knowledge of Health and Welfare appropriate policies, such as Adult Protection and Mental Health Guidelines
  • Provide Independent Living Skills training and Peer Support as time allows and directed by supervisors
  • All other duties as assigned by supervisors


Position Success Factors

  • Exhibit enthusiastic and sincere commitment to professionalism
  • Ability to juggle multiple tasks with grace and goodwill
  • Curiosity and interest in empowering the lives of people with disabilities
  • Delight in helping others
  • Ability to thrive in a diverse environment and meet deadlines
  • Easy to work with, knowledgeable, and helpful
  • High integrity
  • Responsiveness and follow through
  • Ability to work well with a broad range of people
  • Dynamic interpersonal skills and ability to work effectively with multiple team members
  • Ability to preserve classified nature of information
  • Solid independent judgment and motivation


*This position may require some travel and will require reliable transportation and a valid driver’s license*

LINC is a nonprofit organization that offers employees growth and development, team spirit, competitive salaries, a family friendly environment and a comprehensive benefits package to include: Medical, Dental, and Vision insurance, Employer 401K contribution, generous vacation and sick accruals, paid holidays, health savings, and much more.

LINC provided equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics.  In addition to federal law requirements, LINC complies with applicable state and local nondiscrimination in employment in every location in which the company has facilities